Shipping & Returns Policy | Gadget Aliens USA

Refund, Resend and Returns Policy

Gadget Aliens Dispute Resolution Policy

At Gadget Aliens, we prioritize customer satisfaction and aim to provide seamless support. To ensure a smooth resolution process for disputes, please follow the guidelines below.

1. Opening Disputes All disputes must be opened through G/A. Failure to adhere to this policy may result in permanent account restrictions. G/A offers a faster resolution process, provided the following evidence is submitted:

   • Photos or videos clearly showing damaged items. Videos are required if photos cannot adequately prove damage.

   • Screenshots of the email or dispute notification received, including the sender's name, date, and content.

   • If a product return is requested, items must be returned to G/A.

2. Refund, Resend, or Return G/A will offer refunds, resend products, or accept returns in the following cases:

   a. Delayed Orders

   • Orders lack tracking information, are in transit, pending, or expired after 60 days from the departure date. Exceptions include specific timelines for orders to the USA (45 days), Brazil (110 days), and orders shipped via certain methods (up to 100 days).

   b. Orders Not Received

   • If tracking information shows delivery, disputes will not be accepted. Customers must provide a non-delivery certification from the local post office with an official seal.

   • Orders flagged with issues like incorrect addresses, unclaimed packages, or customs clearance problems will require customer intervention to resolve.

   c. Damaged Products

   • Full refunds or replacements for severely damaged items. Partial refunds or replacements for minor damages (e.g., small scratches or wrinkles).

   d. Incorrect or Missing Products

   • Full refunds or replacements for incorrect items. Resends or partial refunds for missing parts, depending on the impact on product functionality.

3. Order Cancellation

   • Full refunds are offered for cancellations made before items are processed by warehouses.

   • Custom POD orders, preorder inventory, and video/photo orders are non-refundable once payment is processed.

4. Additional Considerations

   • G/A is not liable for damages or delays caused by unforeseen circumstances (e.g., natural disasters, strikes, or customs inspections).

   • Some shipping methods may not be trackable in certain regions. G/A will notify customers of these limitations in advance.

For questions or assistance, please contact Gadget Aliens customer support. We’re here to help!