Shipping & Returns | Cancellation Policy | Privacy Policy | Terms of Service 

 

Shipping times vary:  Products come from all parts of the world so shipping times listed are worst case scenario

 

Faster Shipping with TikTok Shop: For TikTok Shop purchases, we offer faster shipping options to enhance your shopping experience. Depending on your location, TikTok Shop orders can be delivered in as few as 5–15 business days. Tracking information will be provided to ensure you can monitor your package every step of the way.

Shipping Times:

• USA: 7–20 business days

• Europe: 10–25 business days

• Rest of the World: 15–30 business days

Order Tracking: Once your order ships, you will receive a tracking number via email. Use this number to track your package on the courier’s website.

Customs and Import Taxes: Buyers are responsible for any customs or import taxes that may apply. We are not liable for delays caused by customs processes.

Shipping Costs: Shipping fees are calculated at checkout and vary depending on the destination and shipping method selected.

 

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Gadget Aliens Dispute Resolution Policy

At Gadget Aliens, we prioritize customer satisfaction and aim to provide seamless support. To ensure a smooth resolution process for disputes, please follow the guidelines below.

1. Opening Disputes All disputes must be opened through G/A. Failure to adhere to this policy may result in permanent account restrictions. G/A offers a faster resolution process, provided the following evidence is submitted:

   • Photos or videos clearly showing damaged items. Videos are required if photos cannot adequately prove damage.

   • Screenshots of the email or dispute notification received, including the sender's name, date, and content.

   • If a product return is requested, items must be returned to G/A.

2. Refund, Resend, or Returns G/A will offer refunds, resend products, or accept returns in the following cases:

   a. Delayed Orders

   • Orders lack tracking information, are in transit, pending, or expired after 60 days from the departure date. Exceptions include specific timelines for orders to the USA (45 days), Brazil (110 days), and orders shipped via certain methods (up to 100 days).

   b. Orders Not Received

   • If tracking information shows delivery, disputes will not be accepted. Customers must provide a non-delivery certification from the local post office with an official seal.

   • Orders flagged with issues like incorrect addresses, unclaimed packages, or customs clearance problems will require customer intervention to resolve.

   c. Damaged Products

   • Full refunds or replacements for severely damaged items. Partial refunds or replacements for minor damages (e.g., small scratches or wrinkles).

   d. Incorrect or Missing Products

   • Full refunds or replacements for incorrect items. Resends or partial refunds for missing parts, depending on the impact on product functionality.

3. Order Cancellation

   • Full refunds are offered for cancellations made before items are processed by warehouses.

   • Custom POD orders, preorder inventory, and video/photo orders are non-refundable once payment is processed.

4. Additional Considerations

   • G/A is not liable for damages or delays caused by unforeseen circumstances (e.g., natural disasters, strikes, or customs inspections).

   • Some shipping methods may not be trackable in certain regions. G/A will notify customers of these limitations in advance.

For questions or assistance, please contact Gadget Aliens customer support. We’re here to help!

Order Cancellation Policy

At Gadget Aliens, we understand that plans change. We're committed to making your shopping experience as smooth as possible. Please review our cancellation policy below:

Cancellation Window

• Orders can be canceled within 6 hours of placement without penalty.

• After 6 hours, your order will be forwarded to our fulfillment partner (CJ Drop shipping) and cannot be canceled due to automatic processing.

How to Request a cancellation

• Send an email to support@gadgetaliens.com with your order number and "Cancellation Request" in the subject line.

• If your request meets the time window, we will confirm and process the cancellation within 24 hours.

Late Cancellations

• Orders already in fulfillment or shipped cannot be canceled.

• You may still be eligible for a return after delivery—please refer to our Return & Refund Policy for more details.

Digital Products or Custom Orders

• Digital or made-to-order items are non-cancelable once processing begins.

Why This Policy?

Because we partner with global fulfillment centers, including CJ Drop shipping, orders are processed quickly to ensure fast delivery. We appreciate your understanding and encourage you to reach out immediately if changes are needed.

Return's & Refunds Policy 

Gadget Aliens Dispute Resolution Policy

At Gadget Aliens, we prioritize customer satisfaction and aim to provide seamless support. To ensure a smooth resolution process for disputes, please follow the guidelines below.

1. Opening Disputes All disputes must be opened through G/A. Failure to adhere to this policy may result in permanent account restrictions. G/A offers a faster resolution process, provided the following evidence is submitted:

   • Photos or videos clearly showing damaged items. Videos are required if photos cannot adequately prove damage.

   • Screenshots of the email or dispute notification received, including the sender's name, date, and content.

   • If a product return is requested, items must be returned to G/A.

2. Refund, Resend, or Return's G/A will offer refunds, resend products, or accept returns in the following cases:

   a. Delayed Orders

   • Orders lack tracking information, are in transit, pending, or expired after 60 days from the departure date. Exceptions include specific timelines for orders to the USA (45 days), Brazil (110 days), and orders shipped via certain methods (up to 100 days).

   b. Orders Not Received

   • If tracking information shows delivery, disputes will not be accepted. Customers must provide a non-delivery certification from the local post office with an official seal.

   • Orders flagged with issues like incorrect addresses, unclaimed packages, or customs clearance problems will require customer intervention to resolve.

   c. Damaged Products

   • Full refunds or replacements for severely damaged items. Partial refunds or replacements for minor damages (e.g., small scratches or wrinkles).

   d. Incorrect or Missing Products

   • Full refunds or replacements for incorrect items. Resends or partial refunds for missing parts, depending on the impact on product functionality.

3. Order Cancellation

   • Full refunds are offered for cancellations made before items are processed by warehouses.

   • Custom POD orders, preorder inventory, and video/photo orders are non-refundable once payment is processed.

4. Additional Considerations

   • G/A is not liable for damages or delays caused by unforeseen circumstances (e.g., natural disasters, strikes, or customs inspections).

   • Some shipping methods may not be trackable in certain regions. G/A will notify customers of these limitations in advance.

For questions or assistance, please contact Gadget Aliens customer support. We’re here to help! Contact us at Support@Gadgetaliens.com

Privacy Policy

 

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Terms of Service Last Updated: [Insert Date]

Welcome to GadgetAliens.com. . These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (“Services”). By using our site, you agree to these Terms in full.

1. Use of Our Services

You agree to use GadgetAliens.com only for lawful purposes and in accordance with these Terms. You must be at least 18 years old to purchase from our site.

2. Product Descriptions & Availability

Products listed are sourced via authorized fulfillment partners, including CJ Drop shipping. While we aim for accurate product descriptions and real-time availability, variations in color, specification, or processing time may occur due to supplier updates.

3. Pricing & Payments

Prices are listed in USD and are subject to change without notice. We accept major credit cards and third-party payment platforms. By purchasing, you authorize Gadget Aliens to charge your payment method for the full order amount, including any applicable taxes and shipping costs.

4. Shipping & Delivery

Estimated delivery times vary by destination and are calculated based on CJ Drop shipping timelines. Some items may ship separately. TikTok Shop orders may benefit from expedited shipping. Full details are available in our [Shipping & Returns Policy].

5. Cancellations, Returns & Refunds

Please review our [Order Cancellation Policy] and [Returns & Refunds Policy] for clear instructions on how to cancel or return an order. Disputes are handled in accordance with CJ Drop shipping guidelines, and customers must submit clear evidence if initiating refund or resend requests.

6. User Accounts

You may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

7. Intellectual Property

All content on GadgetAliens.com, including product descriptions, graphics, branding, and blog content, is the property of Gadget Aliens or its licensors. You may not copy or reuse any materials without prior written consent.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from use of our site or services. Product performance and safety may vary; please use all items according to their instructions and with reasonable caution.

9. Third-Party Links

Our site may contain links to other websites or services operated by third parties, including CJ Drop shipping. We are not responsible for their content, privacy policies, or practices.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, USA, without regard to conflict of law provisions.

11. Changes to These Terms

We may update these Terms from time to time to reflect business, legal, or regulatory changes. Continued use of the site after updates constitutes acceptance of the new Terms.